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Data Protection Policy

Melbe Privacy Policy — How Your Information Is Kept Safe

This page explains, in plain language, how the information you provide when registering or using any service on Melbe is collected, used, and kept secure.

Last Updated: January 2026 About 7 minutes to read

By using the Melbe website or app, you are considered to have agreed to this Privacy Policy. If you have any questions, support@melbe.bestto reach us in Bangla.

Table of Contents
1What Information Is Collected 2How Your Information Is Used 3Who Your Information Is Shared With 4Cookies & Tracking 5Data Retention Period 6Security Measures 7Your Rights 8Children's Data 9Policy Updates 10Contact

Protecting your privacy is one of Melbe's core responsibilities. This Privacy Policy explains what information Melbe collects, why it collects it, how it is used, and the steps taken to keep your data secure. It has been written in plain language with Bangladesh users in mind.

1What Data We Collect

Melbe collects three types of information — what you provide directly, what is generated through your usage, and what is automatically collected through technical means.

What You Provide Directly:

  • Full name, date of birth & address (provided at registration)
  • Mobile number & email address
  • National ID or passport details (collected during KYC verification)
  • Payment method details (bKash/Nagad number — card numbers are not stored)
  • What you type in the support chat

Usage-generated data:

  • Game history, betting records & transaction data
  • Bonus usage & cashout records
  • Login time, device type, and time spent on the platform

Automatically collected:

  • IP address and browser type
  • Device operating system and screen resolution
  • Cookie & session data (see Section 4 for details)
Regarding payment information

Melbe never stores your full bank card number or CVV code. All payment processing is handled through trusted, secure third-party payment gateways.

2How this information is used

Melbe uses your information only for specific, defined purposes — it is never used for anything unrelated or unnecessary.

  • To create accounts, verify identity, and provide services to our members.
  • To process deposits, withdrawals, and transactions.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To assist you via support chat and resolve any issues.
  • To analyse usage patterns and improve platform performance.
  • To keep you informed about new offers or services (you can opt out at any time).
  • To comply with legal obligations.

Melbe never sells your information to advertising agencies or uses it for third-party marketing purposes without your consent.

3Who Your Data May Be Shared With

Melbe follows a strict policy of keeping your data confidential. However, there are a limited number of circumstances in which data may be shared:

Who We Share With Why Terms
Payment Gateways (bKash, Nagad) To Process Transactions Only Necessary Information
Game Providers To Keep Games Running Anonymous user ID
Law Enforcement Agencies As required by legal order Not without a court order
Fraud Prevention Services Member Protection In Encrypted Form
What We Never Do

Melbe never sells your personal data, shares it with third-party advertising networks, or passes it to any external party without a valid reason.

4Cookies & Tracking Technologies

The Melbe website and app use cookies and similar tracking technologies. Cookies are small files stored in your browser that allow the website to recognize you.

Types of cookies Melbe uses:

  • Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
  • Functional Cookies: To remember your preferred language, theme, or settings.
  • Analytics Cookies: To understand which pages get the most use and where issues arise — so we can improve our service.
  • Security Cookies: To detect suspicious activity and prevent fraud.

Cookies can be managed or deleted through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

5How Long Your Data Is Retained

Melbe does not retain any information longer than necessary. Retention periods vary depending on the type of data:

  • All data is retained for as long as your account remains active.
  • After account closure, financial transaction records are retained for a minimum of 5 years for legal compliance purposes.
  • Support chat records are generally retained for 2 years.
  • Cookie data is cleared at the end of a session or upon expiry of the set period.
  • KYC documents may be retained for up to 7 years after account closure.

Once the retention period expires, data is securely and permanently deleted.

6How Your Information Is Protected

Melbe uses multiple layers of security to protect your data:

  • SSL-256 Encryption: All data transmitted through the website and app is encrypted — it cannot be read by outside parties.
  • Two-Factor Authentication (2FA): An extra layer of security at login — an OTP is required in addition to your password.
  • Automated Fraud Detection: Unusual transactions or login attempts are detected immediately and the account is secured.
  • Limited Access: Within Melbe, only authorized personnel have access to specific data on a need-to-know basis.
  • Regular Security Audits: Regular security audits are conducted by independent third parties.
  • Data Masking: Payment details are partially masked on screen.
What You Can Do Yourself

Use a strong password, avoid logging in on public Wi-Fi, and keep 2FA enabled. If you notice anything suspicious, contact support straight away.

7Your Rights Over Your Data

As a Melbe member, you have several important rights regarding your personal information:

Right to Access
You can request to know what data has been collected about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information at any time.
Right to Deletion
After your account is closed, you may request deletion of your data, except where retention is required by law.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails or notifications at any time.
Right to Data Portability
You can request a copy of your data — which you can then use with another service.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.

To exercise these rights support@melbe.bestin Bengali. Melbe aims to respond within 7 business days.

8Child Data Protection

Melbe is strictly for users aged 18 and above. Collecting information from anyone under 18 is not permitted under any circumstances.

  • If anyone under 18 creates an account by providing a false age at registration, the account will be closed as soon as it is identified and all associated data will be deleted.
  • If parents believe their child is using Melbe, they should immediately support@melbe.bestto let us know.

9Privacy Policy Updates

Melbe may update this Privacy Policy from time to time. For any significant changes, registered members will be notified in advance via email or in-app notification. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

The date of the latest update is always shown at the top of this page.

10Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us through the following:

  • Email: support@melbe.best (messages in Bengali are welcome)
  • Live Chat: Click the chat icon on any page of the site to get help 24/7.

Melbe generally aims to respond to privacy-related requests within 24 hours.

Data Deletion Request

If you would like your data deleted after closing your account, please email us with "Data Deletion Request" in the subject line support@melbe.bestEmail us. Everything will be deleted except what we are legally required to retain.

Why Melbe Takes Privacy So Seriously

It is natural to be concerned about where your personal information goes online — especially when a gaming or betting platform asks for sensitive details like your bank account or mobile number. Melbe takes that concern seriously.

Melbe's philosophy is simple: your data belongs to you — we only use it temporarily to provide our services. Once it's no longer needed, or upon your request, it is our responsibility to return or delete it. This principle is the foundation of Melbe's entire data policy.

Many online platforms in Bangladesh sell user data to third parties or share it with advertisers. Melbe does not — because we believe user trust is worth more than money. Once trust is lost, it is very hard to win back.

On the technical side, Melbe uses the most advanced security methods available. SSL encryption, 2FA, and automated fraud detection are not just buzzwords — they are actively working across millions of transactions every day. In the event of any data breach, Melbe will immediately notify affected members and take all necessary steps.

Melbe's commitment to protecting your privacy is not confined to a document — it is part of how we operate every day. Privacy is considered at every stage: when designing new features, upgrading servers, and training our staff.

Melbe's Six Pillars of Data Protection

These protections are active throughout every session

End-to-End Encryption
All data between your device and Melbe's servers is encrypted with SSL-256 — no one can intercept it in transit.
Two-Factor Authentication
In addition to your password, an OTP is sent to your phone — both are required to log in. Even if someone knows your password, they cannot access your account.
AI Fraud Detection
Unusual login attempts or transactions are automatically flagged and the account is temporarily secured.
Restricted Staff Access
Within Melbe, staff can only access the information relevant to their role — no one can view your complete profile from a single place.
Regular Security Audits
Third-party security experts regularly audit Melbe's systems — any vulnerabilities found are addressed promptly.
Secure Server Environment
Melbe's servers are protected by both physical and digital security measures. Data backups are taken regularly and stored in separate, secured locations.

FAQ

Log in to your account and go to the "Profile" or "Account Settings" section to update your name, address, and other basic details on your own. However, to change your registered mobile number or email address, you will need to contact support directly, as these are linked to identity verification. Reach out via live chat or write to us in Bengali at support@melbe.best. An OTP will be sent to your new number or email for verification — once confirmed, the update will be applied. This verification step is in place for your security, to ensure no one can change your account details without your permission. The entire process is typically completed within 30 minutes.

After winning a game or bet, your winnings are credited to your Melbe wallet almost instantly — typically within a few seconds and no longer than 2 minutes. Winnings from slots or crash games reach your wallet as soon as the game ends. For Sports Betting, once a match is fully completed and the result is confirmed, funds usually arrive within 5–15 minutes. Live bet settlements may take slightly longer after the outcome is confirmed. Once funds are in your wallet, withdrawals to bKash or Nagad generally arrive within 15–30 minutes. Larger amounts or pending KYC verification may take a little more time.

Play With Peace of Mind — Your Data Is Safe

Your privacy at Melbe is our highest priority. Register now and enjoy the best gaming experience in Bangladesh in a safe and secure environment.

  • SSL-256 Secured
  • Data Is Never Sold
  • 24/7 Bangla Support
  • 18+ Only
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